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Underutilized and Untapped Customer Marketing & Advocacy (CMA): Harnessing True Value

In the midst of the recent tech downturn, the Customer Marketing and Advocacy (CMA) function has experienced significant reductions, standing…

Leverage Value from B2B Customer Reviews: Amplify Customer Voice

Just as we use Amazon reviews for shopping, Trip Advisor for travel and Yelp for restaurants in the consumer world,…

Do Customers really know what they want?

Henry Ford, the pioneer of auto industry once said- “ If I asked people for what they wanted, they would…